Domino's Pizza

On the road between Denpasar and Ubud

Set right on Jl. Raya Batubulan in Sukawati, this Domino’s Pizza sits on the main axis between Denpasar and Gianyar/Ubud, catching commuters and travelers who want something quick and familiar. It’s an official PT Dom Pizza Indonesia franchise with halal certification, indoor seating with AC (when functioning), and a few tables outside.

Open daily from 10h00 to 23h59, it targets both lunchtime traffic and late-night cravings.

Pricing, promos and what to expect

Market analysis points to price as a major draw here. Promotions like the “Papi Duo” and pizzas advertised around 20k IDR make this branch attractive to budget‑minded locals and visitors. A “double cheese burst” and American Pie Meaty Bolognese appear in reviews, along with standard sides and drinks.

Several Indonesian customers on Google and GoFood (2024–2025) praise the overall value for money, clean space, and predictable Domino’s taste and packaging. Others, however, found some pizzas overcooked or unbalanced, such as a meaty bolognese with a burnt, overly crunchy top or a pizza with a heavy white topping that didn’t work well.

Dine‑in comfort vs. road chaos

Inside, there are 3–4 dining tables and air conditioning, a contrast to nearby warungs without cooling or long hours. Some guests note helpful staff and a generally tidy environment.

Yet comfort depends on details: one reviewer mentions both AC units not working, making it “quite hot” for those waiting or eating in. Outside, the same prime roadside location that ensures visibility also means heavy traffic, tricky scooter parking, and congestion that can put people off stopping for takeaway.

Delivery: the major pain point

Delivery is where this outlet’s reputation sharply splits. The market report highlights strong overall ratings, but recent Grab-based reviews describe repeated problems.

Across multiple reviews, orders placed via Grab or the Domino’s-linked system are accepted, show a 30-minute promise, then stall as “in the kitchen” before being cancelled after 1–2 hours—or worse, marked as “DELIVERED” when nothing arrives. Several guests state their cards were charged through Grab without ever receiving food, then describe a slow or difficult refund process.

Many mention there is no working phone contact for the store, and no way to reach the Domino’s driver once the app hands the delivery to the in‑house courier. Some reviews, in 2024–2025, go as far as calling the experience a “scam” and urge others not to order via Grab from this branch.

Strengths, trade‑offs and who it suits

On paper, Domino’s Batubulan has strong fundamentals: strategic location, long hours, halal certification, aggressive promos, and a standardized product that many diners find decent and reliable when eaten on site.

In practice, it seems best suited to those who can walk in, order, and eat on the spot, accepting potential 15–20+ minute waits at peak times. For app-based delivery—especially via Grab—the pattern of non-delivery, auto-marked “DELIVERED” orders, unreachable contacts, and refund hassles makes this branch a very risky choice.