ACE HARDWARE - BATUBULAN

From ACE to AZKO on Jalan Raya Batubulan

On the busy stretch of Jl. Raya Batubulan No.45X, between Denpasar and Ubud, the familiar ACE Hardware sign has quietly given way to a new name: AZKO Batubulan. The building, staff and shelves remain; what changed in early 2025 is the branding, after the ACE licence ended on 31 December 2024.

Locals and expats still slip and call it “ACE”, but the official identity, online and on the storefront, is now AZKO.

Household gear, garden tools and more

Inside, this is still the go‑to big-box hardware store for bricolage, garden supplies, home décor, automobile items and pet needs in the Gianyar area. Market analysis cites more than 50 000 references tied into the Kawan Lama Group’s logistics network, which keeps stock broad and steady.

Customers on Google Maps (historical ACE listing, 4.6 / 5.0 from 1 500+ reviews) repeatedly mention finding almost everything for the house in one air‑conditioned stop, instead of hopping between smaller “tokos”.

Comfort vs. price

The store runs daily from 09h00 – 22h00, making it convenient for Sukawati and Batubulan residents who no longer need to drive to Denpasar (Gatsu) or Kuta for a similar format. Shoppers describe it as clean, well‑organized and pleasantly cool compared with traditional material shops, especially in the mid‑day heat.

That comfort comes with a trade‑off: multiple reviewers and the analyst’s synthesis flag higher prices than local hardware stores for basic items, reinforcing AZKO’s “premium” perception in a period of inflation.

Parking, traffic and checkout waits

Set right on the main Denpasar–Ubud axis, AZKO benefits from strong passing traffic but also inherits its headaches. Feedback mentions a parking area that can feel tight or stressful to access, especially when Jalan Raya Batubulan is clogged.

A few weekend visitors report slow queues at the cashiers, adding extra time to already busy shopping hours, while still praising floor staff for being polite, greeting at the entrance and actively helping locate products.

Digital habits and click‑and‑collect

On the digital side, the old ACE handles are in transition to the new AZKO identity, with Instagram feeds pushing daily “Boom Sale”‑style promotions and new arrivals. The store is also plugged into the group’s Ruparupa platform, where customers can order online and use Click & Collect for pickup at Batubulan.

The official web presence now points to www.azko.id and www.ruparupa.com rather than the legacy acehardware.co.id domain.

Praise, but a serious warranty complaint

While the broad reputation is strong, one recent customer story under the AZKO name is sharply negative. After spending Rp 5 million on a dehumidifier, they report a leak within a month, a one‑month warranty turnaround (1 July – 29 July) via GoSend, and a “repair” that allegedly consisted of a piece of styrofoam placed inside.

They say the unit still leaked on first use after service and describe being “super disappointed” with both product quality and warranty handling, warning others not to rely on AZKO’s dehumidifier warranty. This contrasts with the generally positive service feedback, but it’s a notable red flag for high‑ticket electronics.

For shoppers who value range, air‑conditioned comfort and late opening hours over rock‑bottom prices—and who don’t mind navigating Batubulan’s traffic—AZKO remains a powerful one‑stop hardware destination with a caveat to scrutinize warranty support on expensive devices.